OPEN CAREER OPPORTUNITIES
Customer Success Manager
Description
Description
At Chexy, we’re reshaping the way money moves - making payments smarter, faster, and more rewarding. We started by being the first in Canada to let people pay their biggest and most painful bills with credit cards and earn rewards on money they had to spend anyway. Now, we’re on a much bigger mission: to build a super app that acts as your co-pilot for all your money—helping you get more value from every dollar you spend.
As a high-growth fintech startup, we’re at the forefront of payments innovation, and we’re looking for hungry, ambitious people to help us scale. If you thrive in a fast-moving, high-energy environment and want to be part of something big, we’d love to work with you.
About the Role
We’re looking for a Customer Success Manager to lead and elevate the customer experience at Chexy.
In this role, you will own the end-to-end success of our clients, from onboarding to ongoing engagement, ensuring they get maximum value from our platform. You will be the first point of contact for our users, delivering exceptional support while helping shape the future of our platform. You will troubleshoot inquiries, provide solutions, and champion customer feedback to help enhance Chexy’s services.
This role is ideal for someone who thrives in a fast-paced startup environment, enjoys solving complex problems, and is passionate about building scalable processes that drive long-term customer satisfaction and retention.
What You’ll Do
- Customer Support: Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions.
- Issue Resolution & Escalations: Handle complex customer issues and escalations with a solutions-first approach while working cross-functionally to resolve issues quickly and ensure a high-quality customer experience
- Operational Excellence: Build and improve processes that enable the Customer Success team to scale; develop playbooks, documentation, and internal resources to support consistent service delivery
- Data & Insights: Track and analyze customer success metrics including retention, satisfaction, and engagement
- Champion an AI-first approach to customer success: Identify opportunities to leverage AI, automation, and data to solve customer challenges faster, reduce operational friction, and scale the customer experience
- Strategic Initiatives: Lead projects aimed at improving customer experience, operational efficiency, and product adoption
What We’re Looking For
- Proven success in client relationship management with 3+ years of experience in Customer Success, Account Management, or Customer Operations
- Experience working in fintech, payments, or a fast-growing technology startup is a strong plus
- Strong problem-solving skills and ability to navigate complex customer issues
- Exceptional verbal and written communication skills.
- Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom).
- Ability to manage multiple priorities in a fast-paced environment
- Ability to be in the office at our downtown Toronto office 5 days a week.
Why join Chexy
- Join a fast-growing startup building the next category-defining payments company that will shape how money moves in Canada for generations.
- Collaborate with a passionate and ambitious team
- Opportunity to shape and scale the Customer Success function
Compensation
$70,000.00 - $105,000.00 per year